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Two Triumph Models stop on a sandy beach. One is wearing a Navy Parka Hoodie and the other is wearing a Cobalt Radial Crew Sweat.)

Clothing Shop

frequently asked questions

If you have any other questions, please do not hesitate to contact us via email at: [email protected]

Please note that our Ecommerce customer service team is located in the United Kingdom. Our operating hours are between 3am – 12pm (EST) and 3am – 8am (EST) during Standard Time, and 4am – 1 pm (EDT) and 4am – 9am (EDT) during Daylight Savings Time. These hours correspond to 8am – 5pm (GMT) Monday to Thursday and 8am – 1pm (GMT) on Friday.

We aim to reply to all questions within 2 business days. We are closed over the weekend and on UK Public Holidays (which are listed below).


Where can I find out more information on the technical specification of the products?

All motorcycle clothing we sell is CE certified and where stated uses a variety of technical and performance properties. These include D3O protection and Gore-Tex, to find out more about these features please see D3O and Gore-Tex.

Where can I find size information?

Product size information can be found by clicking on the size guide button displayed on product pages within the online clothing shop.

Where can I find care instructions for my product? 

Product care instruction can be found on the label of your product.


What shipping options are available?

The carrier service we partner with is UPS. The shipping options for the US are as follows:

  • Standard Shipping - $10.00 – 3-8 business days
  • Your order may be eligible for free shipping if you are spending more than $150 after any qualifying promotional codes have been applied.

For your order to be sent same day, orders must be placed before 12pm GMT (7am EST/8am EDT). Any orders placed after this time will be sent on the next business day. Please note that we are not able to change shipping addresses once your order has been confirmed.

We try to deliver all orders in line with the shipping time stated above. However, the estimated shipping times are dependent on the location of your shipping address and will depend on the carrier’s operations and capacity in your area. For example, if you live in a more rural location, you may experience a slight delay in your delivery.


Please note orders may not be delivered during US national holidays, and shipping times may be affected by both US and UK holidays. Please see below for more information on US and UK holidays.

If you have not received your delivery 8 business days after your order has been sent and are unable to access tracking information provided by the carrier (see below), please inform our Ecommerce customer service team via email at [email protected].

It is your responsibility to raise this within 8 business days from the date the order has been sent.


Which areas of the US do you deliver to?

We are only able to ship to mainland US. We are unable to deliver to the following states and territories:

  • Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

We can ship to PO boxes or Military APO/FPO addresses.

Can I ship products to areas outside of the US?

This site is for use by US customers, and as noted above we currently ship anywhere in the mainland US. If you are purchasing a gift for a person in another country, we currently also offer order delivery to within the United Kingdom, France, and Germany. Please use the links below if you wish to ship to another country:

Can I track my delivery?

Once your order has been sent, you can use the tracking number provided on your shipping confirmation email from UPS to track your shipment. Enter the tracking number into the UPS tracking system (UPS) to obtain your package delivery details.

How do I contact UPS?

If you have questions regarding the status of your order following shipment, you should contact UPS directly. You can do so through the channels provided by UPS. More information can be found on their website here.

I have a problem with my delivery, what should I do?

Please contact our eCommerce Customer Service team via [email protected]. Please ensure you have provided all your order details to help us resolve your problem as soon possible. We will aim to get back to you within 2 working days (excluding UK public holidays).

I need help placing an order.

If you are struggling to place your order or are having a repeat issue when navigating through the site, then please email [email protected]. Our Ecommerce customer service team will be able to guide you through the shopping journey.

How do I use a promotional code?

We occasionally offer promotional codes for discounts on certain orders. These promotional codes can be added once you reach the cart summary view.  The code needs to be entered into the order screen and if the code is accepted, it will automatically update the pricing and discount on the order. Promotional codes are subject to restrictions that will be provided to you with the promotional offer. Please note that codes will only be accepted if within the valid dates and are subject to the other restrictions included with the offer. If you are experiencing any problems in applying your promotional code, please contact our Ecommerce customer service team at [email protected].

Which payment methods do you accept?

When ordering online we accept the following forms of payment:

  • Credit/Debit Card (incl. American Express)
  • PayPal
  • Apple Pay
  • Google Pay

For your security all credit and debit card payments are processed by Adyen, a specialist payments provider who are Payment Card Industry – Data Security Standard compliant and recommended by major banks. You may be asked for 3D secure authorization (also known as payer authentication, which is a security protocol that helps to prevent fraud in online credit and debit card transactions) if your issuing bank offers it.  More information about the Adyen payment platform and its certifications can be found on Adyen’s website.

Will my card be debited when I place my order?             

When you place an order via the website, card authorization is taken immediately.  This means the payment may show as pending in your account once the order has been placed. The timing of this can vary depending on your bank.


Free returns during our launch period

We are pleased to offer free UPS returns on all orders during our launch period.

You will not be required to pay for a return on any orders placed from 03/13/2024 until 06/01/2024 inclusive. Orders placed after 06/01/2024 will be subject to our typical returns policies outlined below. Any orders over $150.00 in value will be eligible for free USPS returns. All other orders will be subject to the returns fee of $10.00. This promotion is subject to change.

If you require any further assistance or have any questions regarding this, please get in touch with our customer service team via [email protected]


Can I return a product?

We hope you are satisfied with your Triumph Motorcycles product purchase. However, if you’re not satisfied with your order for any reason, you can send it back to us for a refund within 30 days of receipt, subject to our return conditions outlined below.


How do I return an item?

If you have an eligible return, simply follow the steps below:

1. Head to our online returns portalYou’ll need your order number and email address to proceed.  (You can also get there by scanning the QR code included on your packing slip with your mobile phone.)

2Let us know what you’re returning and why. This helps us make sure we can process the return quickly and continue to improve our products in the future. Only select items may be returned within a single box. For more information on multi-package returns, please see the ‘Returning multi-package orders’ section below.

3. Pay for your return and get your label.

4. You’re done! Simply drop your return off at your chosen drop-off point. If you’ve printed a label, make sure to attach this to your package. If you’ve got a mobile QR code instead of a label, this will just need to be scanned at the drop-off point.

If you require further support on how to return an item to us, please email us at [email protected] for further information and guidance.


What are your return conditions?

When returning your items, they must meet the following conditions:

  • Items must be unworn and in the condition you received them.
  • Items should be returned in their original packaging, with any tags still attached.

We only accept customer returns via our authorized process outlined above. Any returns made outside of this process may be rejected by our warehouse and returned to the sender.


Are there size limitations on my return?

To help you return your order we have listed the carton dimensions required by UPS:

  • Packages can weigh up to 150lbs.
  • Packages can be up to 108 inches long – the longest side of your package is the length.


How do I return multi-package orders? 

If your order was shipped in more than one package, you may need to generate multiple return labels. To do this, you will need to register the return for the first package only selecting the items to be contained in the first package. Repeat this process for a second or third package, in each case only selecting the items to be contained in each of the packages. We recommend dropping the packages off together to ensure that they continue to be processed at the same time as they make their journey back to us.

If you return multiple items from different order numbers within the same package under 1 tracking number, this may delay your refund.


Can I track my return?

You will receive tracking notifications about the status of your return. Use our online returns portal to receive the most up-to-date information about the status of your return. Simply enter your order number and follow the onscreen instructions. Tracking your return via your chosen carrier may not provide you with the most up-to-date status.

In the unlikely event that you have not received confirmation that your return (package) has reached us within 30 days after you have started the returns process (via our online portal); please reach out to our ecommerce customer service team for further assistance at [email protected].


When will I receive my refund?

You will receive your refund once we have received and processed your return in our warehouse. The shipping time of a returned package is typically 10 business days (excluding weekends and US/UK public holidays). You will be notified by email once your return has been processed. The amount will be refunded via your original payment method.  Please note that refunds back to your account are typically processed by our payments provider within 5 business days.


How do I return a product I bought at a dealership/Heritage stockist?

If you have purchased an item from one of our Dealerships or Heritage Independent stockists, please reach out to them directly to them to arrange your return. You cannot return this product via the online web shop. If you have bought a product from our online shop, then you will need to return these to us via our online returns portal.


What do I do if I have received an incorrect or faulty item?

While we try out best to ensure all items delivered to you properly and are of the highest quality, if you believe you have received an incorrect or faulty item, please reach out to us so we can arrange a free return for you. Please email us at [email protected] for further information and guidance.


Does my order qualify for a free return?

We offer free returns on orders over $150.00, and for incorrect or faulty items as noted above. All other returns will be at the sender’s cost, based on the rates charged by UPS.

Can I cancel my order?

If you have changed your mind about purchasing an item after we have e-mailed you an Order Confirmation, you can return them within 30 calendar days of receipt of the items and get a refund, provided that you return the items to us according to the returns process.

Please note that while the items remain in your possession you are responsible for keeping them safe and in good condition. For more details head over to our
Terms & Conditions.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed for your initial order payment excluding shipping costs.

Can I exchange a product I ordered?

We do not offer exchanges. Please follow the returns procedure and place a new order for any new item(s).

We value every customer and our aim is to make your shopping journey a straight forward, hassle free and enjoyable experience. That is why we welcome your feedback to help us continue to create a premium shopping experience.

We invite you to fill out our Feedback Survey

If you have any outstanding queries that are not covered within the survey then please email 
[email protected]

How can I contact you?

If you have any other questions, please do not hesitate to contact us via email at [email protected].  

Our Ecommerce customer service team is located in the United Kingdom. Our operating hours are between 3am – 12pm (EST) and 3am – 8am (EST) during Standard Time, and 4am – 1 pm (EDT) and 4am – 9am (EDT) during Daylight Savings Time. These hours correspond to 8am – 5pm (GMT) Monday to Thursday and 8am – 1pm (GMT) on Friday. We aim to reply to all questions within 2 business days. We are closed over the weekend and on UK Public Holidays (which are listed below).



Please see below UK and US holidays in for 2024. This may affect our operating hours, as well as shipment times and delivery dates.



Bank holiday


29 March

Good Friday


1 April

Easter Monday


6 May

Early May bank holiday


27 May

Spring bank holiday


26 August

Summer bank holiday


25 December

Christmas Day


26 December

Boxing Day





Bank holiday


1 January

New Year’s Day


15 January

Martin Luther King Jr. Day


29 March

Good Friday


27 May

Memorial Day


4 July

Independence Day


2 September

Labor Day


11 November

Veteran’s Day


28 November

Thanksgiving Day



29 November

Day after Thanksgiving


25 -31st December

Christmas Holiday