The carrier service we partner with is UPS. The shipping options for the US are as follows:
- Standard Shipping - $10.00 – 3-8 business days
- Your order may be eligible for free shipping if you are spending more than $150 after any qualifying promotional codes have been applied.
For your order to be sent same day, orders must be placed before 12pm GMT (7am EST/8am EDT). Any orders placed after this time will be sent on the next business day. Please note that we are not able to change delivery addresses once your order has been confirmed.
We try to deliver all orders in line with the delivery time stated above. However, the estimated delivery times are dependent on the location of your delivery address and will depend on the carrier’s operations and capacity in your area. For example, if you live in a more rural location, you may experience a slight delay in your delivery.
Please note orders may not be delivered during US national holidays, and shipping times may be affected by both US and UK holidays. Please see below for more information on US and UK holidays.
If you have not received your delivery 8 business days after your order has been dispatched and are unable to access tracking information provided by the carrier (see below), please inform our Ecommerce customer service team via email at [email protected].
It is your responsibility to raise this within 8 business days from the date the order has been sent.
