FREQUENTLY ASKED QUESTIONS

All motorcycle clothing we sell is CE & UKCA Certified. These include D3O®, GORE-TEX®, PrimaLoft® and Armalith®.

Where can I find size information?

Product size information can be found by clicking on the size guide button displayed on product pages within the online clothing shop.

Where can I find care instructions for my product?

Product care instruction can be found on the label of your product.

The carrier service we partner with is UPS. The shipping options for the US are as follows:

• Standard Shipping - $10.00 – 3-8 business days
• Your order may be eligible for free shipping if you are spending more than $150 after any qualifying promotional codes have been applied.

For your order to be sent same day, orders must be placed before 12pm GMT (7am EST/8am EDT). Any orders placed after this time will be sent on the next business day. Please note that we are not able to change shipping addresses once your order has been confirmed.

We try to deliver all orders in line with the shipping time stated above. However, the estimated shipping times are dependent on the location of your shipping address and will depend on the carrier’s operations and capacity in your area. For example, if you live in a more rural location, you may experience a slight delay in your delivery.

Please note orders may not be delivered during US national holidays, and shipping times may be affected by both US and UK holidays. Please see below for more information on US and UK holidays.

If you have not received your delivery 8 business days after your order has been sent and are unable to access tracking information provided by the carrier (see below), please inform our Ecommerce customer service team via email at ShopSupport.US@triumph.co.uk.

It is your responsibility to raise this within 8 business days from the date the order has been sent.

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Which areas of the US do you deliver to?

We are only able to ship to mainland US. We are unable to deliver to the following states and territories:

• Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

We cannot ship to PO boxes or Military APO/FPO addresses.

Can I ship products to areas outside of the US?

This site is for use by US customers, and as noted above we currently ship anywhere in the mainland US. If you are purchasing a gift for a person in another country, we currently also offer order delivery to within the United Kingdom, France, and Germany. Please use the links below if you wish to ship to another country:

https://www.triumphmotorcycles.co.uk/shop

https://www.triumphmotorcycles.de/shop

https://www.triumphmotorcycles.fr/shop

Can I track my delivery?

Once your order has been sent, you can use the tracking number provided on your shipping confirmation email from UPS to track your shipment. Enter the tracking number into the UPS tracking system (UPS) to obtain your package delivery details.

How do I contact UPS?

If you have questions regarding the status of your order following shipment, you should contact UPS directly. You can do so through the channels provided by UPS. More information can be found on their website here.

I have a problem with my delivery, what should I do?

Please contact our eCommerce Customer Service team via ShopSupport.US@triumph.co.uk. Please ensure you have provided all your order details to help us resolve your problem as soon possible. We will aim to get back to you within 2 business days (excluding UK public holidays).

Shipment delays within UPS

Due to the recent changes in U.S. customs regulations, UPS have advised us that they are experiencing significant delays. This delay is due to the customs team experiencing an increase in the volume of parcels requiring formal customs clearance, which involves a physical check on the parcel and its contents.

As a result of the additional checks, it has created a backlog which is affecting customs clearance processing and transit times within their whole network.

The UPS team have advised us that the situation is, unfortunately, entirely out of UPS’ control. This delay does not affect every parcel shipped. UPS recommend that our customers bear with them during this time and continue to track their shipments for the latest updates. If you have any concerns regarding the progress of your order, please do reach out to the team on shopsupport.US@triumph.co.uk and we will be happy to help where possible.

We would also like to take this opportunity to remind our customers that you are not expected to pay any customs fees on your parcels. If you are requested to pay this by UPS, please contact our eCommerce Customer Service team at your earliest convenience so they can resolve the matter directly with UPS.

If you are struggling to place your order or are having a repeat issue when navigating through the site, then please email ShopSupport.US@triumph.co.uk. Our ecommerce customer service team will be able to guide you through the shopping journey.

How do I use a promotional code?

The promotional code can be added once you reach the basket summary view. The code needs to be entered into the order screen and if accepted will automatically update the pricing and discount on the order. Please note that codes will only be accepted if within the valid dates.

Check out our Terms & Conditions for full details on promotional codes. If you are experiencing any problems in applying your discount code, please contact our ecommerce customer service via ShopSupport.US@triumph.co.uk.

Which payment methods do you accept?

When ordering online we accept the following forms of payment:

• Credit/Debit Card
• PayPal
• Apple Pay
• Google Pay

For your security all card payments are processed by Adyen, a specialist payments provider who are Payment Card Industry – Data Security Standard compliant and recommended by major banks. You may be asked for 3D secure authorisation (also known as payer authentication, which is a security protocol that helps to prevent fraud in online credit and debit card transactions) if your issuing bank offers it. More information about the Adyen payment platform and its certifications can be found on Adyen’s website.

Can I pay using PayPal Pay in 3?             

Yes – we now offer PayPal Pay in 3. Simply select PayPal at checkout, split your purchase into three equal interest-free payments. With no hidden fees and easy approval.

Enjoy the flexibility to shop on your terms.

WHAT YOU NEED TO KNOW:

• You’ll need to spend £30 or more (up to £2000) to pay using PayPal Pay in 3.
• You will pay your first instalment at the time of purchase and the remaining two instalments will be collected on the same day of the month for the next two months.
• PayPal will send you a reminder by email or text message to let you know when your next payment is coming up. You can also see your payment schedule or make unscheduled payments at any time by logging into your PayPal account.
• PayPal Pay in 3 is an independent payment provider and Triumph Motorcycles have no influence over whether your payment with PayPal Pay in 3 is accepted or not. If you have any trouble with your order, please contact PayPal Pay in 3 Customer Service.
• PayPal Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score. It may not be suitable for everyone. 
• PAY IN 3 FAQS
• PAY IN 3 TERMS & CONDITIONS

We hope you are satisfied with your Triumph purchase. However, if you’re not satisfied with your order for any reason, you can send it back to us for a full refund within 30 days of delivery.

How do I return an item?

You can return your order to us within 30 days of receipt. To start your return, simply follow the steps below:

1. Head to our online portal. You’ll need your order number and either email address or delivery postcode/zip code.
2. Select the items you want to return by clicking on the tick box for each item. Once you’ve chosen the items you wish to return, you will then be asked to provide an accurate reason for your return including the option to leave additional feedback.
3. On the next page you can check and confirm your personal information is correct. This is important, as the details are used to show you the most relevant return options and ensure you receive tracking updates.
4. After this, you will be able to choose your return method. This section will also show you a map of your closest drop off location.
5. Your label should then be available to download but this will also be emailed to you.
6. Drop your return off at your chosen drop-off point. Remember to attach your label to your parcel.
7. And now you’re done! Once you’ve dropped your return off with your chosen courier, you should receive your refund within 10 business days of this day. An email notification will be sent you as soon as it has been actioned.

If you require further support about how to return an item to us, please email us at ShopSupport.US@triumph.co.uk for further information and guidance.

Return Conditions:

When returning your items, they must meet the following conditions:

• Items must be unworn, in the condition you received them.
• Items should be returned in their original packaging, with any tags still attached.

For full details on how to return an item please refer to our Terms & Conditions.

We only accept customer returns via our authorised process outlined above.

Are there size limitations on my return?

To help you return your order we have listed the carton dimensions required by UPS:

• Packages can weigh up to 150lbs.
• Packages can be up to 108 inches long – the longest side of your package is the length.

 Returning multi-parcel orders: 

If your order was shipped in more than one parcel, you may need to generate multiple return labels. To do this, you will need to register the return for the first parcel only selecting the items to be contained in the first parcel. Repeat this process, for a second or third parcel, each time only selecting the items to be contained in each of the parcels. We recommend choosing the same return method for all the parcels so that they can be taken to the drop-off point (or collected) at the same time. 

Can I track my return?

You will receive tracking notifications about the status of your return. Use our Rebound Return's Portal to receive the most up-to-date information about the status of your return. Simply enter your order number and follow the onscreen instructions. Tracking your return via your chosen courier may not provide you with the most up-to-date status.

In the unlikely event that you have not received confirmation that your return (parcel) has reached us within 30 days after you have started the returns process (via our online portal); please reach out to our ecommerce customer service team for further assistance on: ShopSupport.US@triumph.co.uk.

When will I receive my refund?

You will receive your refund once we have received and processed your return in our warehouse. The shipping time of a returned parcel is typically 10 business days (excluding weekends and public holidays). The amount will be refunded via your original payment method.  You will be notified by email once your return has been processed. Please note that refunds back to your account are typically processed by our payments provider within 5 business days.

How do I return a product I bought at a dealership/ heritage stockist?

If you have purchased an item from one of our Dealerships or Heritage independent stockists, please reach out directly to them to arrange your return. You cannot return this product via the online web shop. If you have bought a product from the online shop, then you will need to return these to us via our online returns portal.

I have received a faulty item?

While we try out best to ensure all items delivered to you are of the highest quality, if you believe you have received a faulty item, please reach out to us so can arrange a free return for you. Please email us at ShopSupport.US@triumph.co.uk for further information and guidance.

If you have changed your mind about purchasing an item after we have e-mailed you an Order Confirmation, you can return them within 30 calendar days of receipt of the items and get a refund, provided that you return the items to us according to the returns process.

Please note that while the items remain in your possession you are responsible for keeping them safe and in good condition. For more details head over to our Terms & Conditions.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed for your initial order payment excluding shipping costs.

We do not offer exchanges. Please follow the returns procedure and place a new order for any new item(s).

We value every customer and our aim is to make your shopping journey a straight forward, hassle free and enjoyable experience. That is why we welcome your feedback to help us continue to create a premium shopping experience. We invite you to fill out the feedback survey below: 

CLICK HERE FOR OUR FEEDBACK SURVEY

If you have any outstanding queries that are not covered within the survey then please email ShopSupport.US@triumph.co.uk and we will get back to you as soon as possible. 

Please see below UK Bank Holiday events for 2026. This may affect deliveries on these dates.

2026