Clothing Shop
Returns
Free returns during our launch period
We are pleased to offer free UPS returns on all orders during our launch period.
You will not be required to pay for a return on any orders placed from 03/13/2024 until 04/14/2024 inclusive. Orders placed after 04/14/2024 will be subject to our typical returns policies outlined below. Any orders over $150.00 in value will be eligible for free USPS returns. All other orders will be subject to the returns fee of $11.55. This promotion is subject to change.
If you require any further assistance or have any questions regarding this, please get in touch with our customer service team via [email protected]
HOW TO MAKE A RETURN
If you have an eligible return, simply follow the steps below:
STEP 1 - HEAD TO OUR ONLINE RETURNS PORTAL
Click here to access our returns portal
You’ll need your order number and email address to proceed. (You can also get there by scanning the QR code included on your packing slip with your mobile phone.)
STEP 2 - LET US KNOW WHAT YOU'RE RETURNING AND WHY
This helps us make sure we can process the return quickly and continue to improve our products in the future. Only select items may be returned within a single box. For more information on multi-package returns, please see the ‘Returning multi-package orders’ section below.
If your order was shipped in more than one package, you may need to generate multiple return labels. To do this, you will need to register the return for the first package only selecting the items to be contained in the first package. Repeat this process for a second or third package, in each case only selecting the items to be contained in each of the packages. We recommend dropping the packages off together to ensure that they continue to be processed at the same time as they make their journey back to us.
If you return multiple items from different order numbers within the same package under 1 tracking number, this may delay your refund.
STEP 3 – SELECT YOUR RETURN METHOD
Pay for your return and get your label. If your order is above $150.00 you will not be charged for your return.
STEP 4 - DROP OFF YOUR PARCEL
And you’re done! Simply drop your return off at your chosen drop-off point. Make sure you have attached the returns label to your package.
If you require further support on how to return an item to us, please email us at [email protected] for further information and guidance.
When returning your items, they must meet the following conditions:
- Items must be unworn and in the condition you received them.
- Items should be returned in their original packaging, with any tags still attached.
We only accept customer returns via our authorized process outlined above. Any returns made outside of this process may be rejected by our warehouse and returned to the sender.
For more details please refer to our Terms & Conditions.
To help you return your order we have listed the carton dimensions required by UPS:
- Packages can weigh up to 150lbs.
- Packages can be up to 108 inches long – the longest side of your package is the length.
We offer free returns on orders over $150.00, and for incorrect or faulty items. All other returns will be at the sender’s cost, based on the rates charged by UPS.
You will receive your refund once we have received and processed your return in our warehouse. The shipping time of a returned package is typically 10 business days (excluding weekends and US/UK public holidays). You will be notified by email once your return has been processed. The amount will be refunded via your original payment method. Please note that refunds back to your account are typically processed by our payments provider within 5 business days.
While we try out best to ensure all items delivered to you are of the highest quality, if you believe you have received an incorrect or faulty item, please reach out to us so we can arrange a free return for you. Please email us at [email protected] for further information and guidance.
If your order was shipped in more than one package, you may need to generate multiple return labels. To do this, you will need to register the return for the first package, only selecting the items that were contained in the first package. Repeat this process for a second or third package, in each case only selecting the items that were contained in each of the packages. We recommend dropping the packages off together to ensure that they continue to be processed at the same time as they make their journey back to us.
If you return multiple items from different order numbers within the same package under 1 tracking number, this may delay your refund.
If you have purchased an item from one of our Dealerships or Heritage Independent stockists, please reach out to them directly to arrange your return. You cannot return this product via the online store. If you have bought a product from our online store, then you will need to return these to us via our online returns portal.