RETURNS & REFUNDS

You’ll need your order number and email address to proceed. (You can also get there by scanning the QR code included on your packing slip with your mobile phone.)

This helps us make sure we can process the return quickly and continue to improve our products in the future. Only select items may be returned within a single box. For more information on multi-package returns, please see the ‘Returning multi-package orders’ section below.

If your order was shipped in more than one package, you may need to generate multiple return labels. To do this, you will need to register the return for the first package only selecting the items to be contained in the first package. Repeat this process for a second or third package, in each case only selecting the items to be contained in each of the packages. We recommend dropping the packages off together to ensure that they continue to be processed at the same time as they make their journey back to us.

If you return multiple items from different order numbers within the same package under 1 tracking number, this may delay your refund.

Select your return method from the list of available options in the portal and get your label.

And you’re done! Simply drop your return off at your chosen drop-off point. Make sure you have attached the returns label to your package.

If you require further support on how to return an item to us, please email us at ShopSupport.US@triumph.co.uk for further information and guidance.

When returning your items, they must meet the following conditions:

• This purchase must have been from our online web store.
• Items must be unworn, in the condition you received them.
• Items should be returned in their original packaging, with any tags still attached.

For more details please refer to our Terms & Conditions. We only accept customer returns via our authorised process outlined above.

Returning multi-parcel orders: 

If your order was shipped in more than one parcel, you may need to generate multiple return labels. To do this, you will need to register the return for the first parcel only selecting the items to be contained in the first parcel. Repeat this process, for a second or third parcel, each time only selecting the items to be contained in each of the parcels. We recommend choosing the same return method for all the parcels so that they can be taken to the drop-off point (or collected) at the same time. 

To help you return your order we have listed the carton dimensions required by UPS:

Packages can weigh up to 150lbs.

Packages can be up to 108 inches long – the longest side of your package is the length.

You will receive tracking notifications about the status of your return. Use our Rebound Return's Portal to receive the most up-to-date information about the status of your return. Simply enter your order number and follow the onscreen instructions. Tracking your return via your chosen courier may not provide you with the most up-to-date status.

In the unlikely event that you have not received confirmation that your return (parcel) has reached us within 30 days after you have started the returns process (via our online portal); please reach out to our ecommerce customer service team for further assistance on: ShopSupport.US@triumph.co.uk

You will receive your refund once we have received and processed your return in our warehouse. The shipping time of a returned package is typically 10 business days (excluding weekends and US/UK public holidays). You will be notified by email once your return has been processed. The amount will be refunded via your original payment method.  Please note that refunds back to your account are typically processed by our payments provider within 5 business days.

While we try out best to ensure all items delivered to you are of the highest quality, if you believe you have received an incorrect or faulty item, please reach out to us so we can arrange a free return for you. Please email us at ShopSupport.US@triumph.co.uk for further information and guidance.